Privacy Policy
Last updated: May 2026
The Hip Specialist is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Who We Are
The Hip Specialist is a physiotherapy practice operated by John Gravenall, providing specialist hip and groin rehabilitation services in London, the Midlands, and online.
- Trading name: The Hip Specialist
- Owner: John Gravenall
- Registered address: 7/8 The Green, Ashby-de-la-Zouch, Leicestershire LE65 1JU
2. Information We Collect
When you contact us
If you use our contact form, we collect:
- Name
- Email address
- Phone number (optional)
- Preferred clinic location (optional)
- Any message you choose to provide
When you book an appointment
Appointments are booked through Cliniko, a third-party practice management system. When you book, Cliniko collects and processes your personal and health information in accordance with their privacy policy. The Hip Specialist has access to this information solely for the purpose of providing your physiotherapy care.
Automatically collected information
Like most websites, we may collect certain information automatically, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To provide physiotherapy services when you book an appointment
- To send you relevant updates if you have explicitly consented
- To improve our website and services
- To comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service providers: We use third-party services (such as Cliniko for appointment bookings and email for contact form submissions) that handle your data in accordance with our instructions and privacy standards.
- Legal requirements: We may disclose information if required by law or to protect our rights.
- With your consent: We may share information with third parties if you have given explicit permission.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions are retained for legitimate business purposes and deleted upon request.
- Clinical records held by Cliniko are retained in accordance with professional and regulatory requirements.
7. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us at info@hipspecialist.co.uk.
8. Cookies
Our website uses cookies. For more information, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any website you visit.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: info@hipspecialist.co.uk
- Phone: 0330 0433173
- Address: 7/8 The Green, Ashby-de-la-Zouch, Leicestershire LE65 1JU